Shipping policy

At ApnaLo, we aim to make your shopping experience simple and convenient. We currently offer delivery across Pakistan.

1. Order Processing

Orders are processed after they are successfully placed and, where applicable, confirmed by our team.

Processing time may vary depending on product availability and order volume. If there is any significant delay, we will try to contact you using the information provided with your order.

2. Delivery Time

Estimated delivery time is generally 3–7 business days within Pakistan.

Delivery times may vary depending on your location, courier service, product availability, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your order.

If we offer a free-shipping promotion, the terms of that promotion will be clearly stated.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders across Pakistan.

Customers should provide a valid phone number and complete delivery address when placing an order.

5. Delivery Attempts

Our courier partner may contact you to arrange delivery. Please make sure someone is available to receive the package.

If an order cannot be delivered because of an incorrect address, unreachable phone number, or repeated failed delivery attempts, additional arrangements or charges may apply.

6. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost during transit, please contact us with your order number.

We will coordinate with the relevant courier service and work to resolve the issue.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information.

If you provide an incorrect or incomplete address, please contact us as soon as possible. We cannot guarantee that delivery information can be changed after an order has been dispatched.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs/videos of the package and product.

For damaged or defective products, please also refer to our Return & Refund Policy.

9. Contact Us

For questions about shipping or your order, please contact us through our Contact Us page and include your order number.

ApnaLo — Simple shopping. Better finds.